{
  "generated_at": "2026-10-16T16:41:06.329Z",
  "disclaimer": "Scores are editorial and derived from published policies, public reviews and moderated user reports.",
  "retailers": [
    {
      "id": "d018c73b-7fd4-44f2-8dc5-1bbe13008c5f",
      "slug": "subimods",
      "name": "Subimods",
      "website": "https://www.subimods.com",
      "headquarters": "Bloomfield, CT, USA",
      "founded_year": 2016,
      "tagline": "Subaru-only specialist retailer with a rewards-first shopping model",
      "summary": "Subaru-focused aftermarket parts retailer based in Bloomfield, Connecticut, with a physical retail counter alongside its online store.",
      "ai_summary": null,
      "ai_summary_updated_at": null,
      "return_window_days": 90,
      "restocking_fee_pct": 0,
      "warranty_handling": "Files manufacturer claims on your behalf",
      "shipping_notes": "Free standard ground on most contiguous-US orders over $300, with exclusions for oversized, freight and hazmat items. In-stock orders typically process in 1-2 business days. Delivery issues must be reported within 90 days.",
      "free_shipping_threshold": 300,
      "price_match": false,
      "core_charge_policy": "None",
      "support_channels": "Live chat 10AM-6PM ET Mon-Fri, email support@subimods.com (~24h reply), phone 860-291-0015, plus a walk-in retail counter in Bloomfield, CT",
      "policy_source_url": "https://subimods.com/policies/refund-policy",
      "policy_verified_at": "2026-08-28",
      "verified": true,
      "review_source": "subimods",
      "service_review_count": 2604,
      "service_review_avg": 4.84,
      "service_rating_distribution": {
        "1": 73,
        "2": 9,
        "3": 22,
        "4": 50,
        "5": 2450
      },
      "components": [
        {
          "category": "Verified-buyer service reviews",
          "score": 9.6,
          "weight": 2,
          "rationale": "2500 of 2604 verified-buyer reviews about this store are positive (4-5 stars); 96.0% positive, 4.84/5 raw average, shrunk toward a neutral prior.",
          "sort_order": 7
        },
        {
          "category": "Human support access",
          "score": 9,
          "weight": 2,
          "rationale": "Live chat 10AM-6PM ET weekdays, a published direct phone line, email with ~24h reply target, and a walk-in retail counter in Bloomfield, CT.",
          "sort_order": 11
        },
        {
          "category": "Policy clarity",
          "score": 10,
          "weight": 1.5,
          "rationale": "Returns, shipping and Checkout+ terms are each published on dedicated pages plus a searchable help center, including the exact day-by-day restocking schedule.",
          "sort_order": 12
        },
        {
          "category": "Website usability",
          "score": 9,
          "weight": 1.5,
          "rationale": "Vehicle-based filtering and search with in-page FAQ answers; checkout surfaces the free-shipping threshold and financing options up front.",
          "sort_order": 13
        },
        {
          "category": "Site design & product info",
          "score": 9,
          "weight": 1,
          "rationale": "Consistent product presentation with fitment notes, and help content written in plain language rather than boilerplate.",
          "sort_order": 14
        },
        {
          "category": "Fitment & tech expertise",
          "score": 8.5,
          "weight": 2,
          "rationale": "Subaru-only catalog and support staff, with pre-purchase fitment and stock checks offered by chat and phone.",
          "sort_order": 15
        },
        {
          "category": "Discounting & value programs",
          "score": 9,
          "weight": 1.5,
          "rationale": "RPMplus points earn on every order, stacked with recurring monthly brand specials across a wide vendor list.",
          "sort_order": 16
        },
        {
          "category": "Loyalty & rewards",
          "score": 9.5,
          "weight": 1.5,
          "rationale": "RPMplus rewards program is free to join and pays points on all orders; Diamond Club adds 2,500 pts ($25) monthly and a free-shipping code.",
          "sort_order": 17
        },
        {
          "category": "Membership & buyer protection",
          "score": 9.5,
          "weight": 1.5,
          "rationale": "Two optional programs: Diamond Club membership and Checkout+, which adds a 90-day return window, prepaid return shipping and shipment protection.",
          "sort_order": 18
        },
        {
          "category": "Order speed & communication",
          "score": 8,
          "weight": 1.5,
          "rationale": "In-stock orders publish a 1-2 business day processing target with tracking, split-shipment and delivery-exception guidance documented.",
          "sort_order": 19
        },
        {
          "category": "Community & industry investment",
          "score": 10,
          "weight": 1,
          "rationale": "Subaru-specific editorial and help content, an active enthusiast-facing brand presence and a physical storefront serving the local community.",
          "sort_order": 20
        }
      ],
      "overall": 9.2
    }
  ]
}